Privacy Policy

Privacy Policy For Ideal Health Limited

At Ideal Health Limited, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data in line with Hong Kong's Personal Data (Privacy) Ordinance (PDPO). By using our website (www.idealhealth.com.hk) or our health coaching services, you agree to this policy.

1. What Information We Collect

We may collect the following personal information when you use our website or services:

Contact Details: Name, email address, phone number , or mailing address.
Health Information: Health history, fitness goals, diet preferences, or other details you share for coaching proposes.
Payment Information: Credit card details or billing information to process payment
Website Usage: IP address, browser type, or pages visited on our website (via cookies or analytics tools like Google Analytics).
Feedback: Comments, survey responses, or messages you send us.

2. How We Collect Your Information

We collect your information when you:

Sign up for coaching services or fill out forms on our website.
Book appointments or communicate with us via email, phone, online meeting, or in-person
Visit our website, where we use cookies to track usage (you can manage cookies in your browser settings).
Provide details during coaching sessions or through surveys.

We will always inform you why we're collecting your data and how it will be used, as required by the PDPO.

3. How We Use Your Information

We use your information to:

Provide personalised health coaching, such as creating wellness plans or tracking progress.
Manage appointments and send reminders.
Process payments securely.
Improve our website and services through analytics.
Send you newsletters or updates (you can opt our anytime).
Comply with legal requirements.

We wont't use your data for other purpose without your permission.

4. Sharing Your Information

We keep your information confidential and only share it when necessary, such as:

With trusted service providers (eg. payment processors or website hosting services) who follow strict privacy rules.
To comply with Hong Kong laws or legal requests.
If our business is sold or merged, your data may be transferred to the new owner with safeguards.

If your data is sent outside of Hong Kong, we'll ensure it's protected under PDPO standards.

5. Data Security

We use secure systems, encryption, and access controls to protect your information. While we take reasonable steps to keep your data safe, no system is 100% secure. We'll notify you if there's a data breach, as required by law.

6. How Long We Keep Your Data

We keep your information only as long as needed for the purposes listed above or as required by law (usually up to 7 years after you stop being our client). After that, we securely delete or anonymise it.

7. Your Rights

Under the PDPO, you can:

Request a copy of the data we hold about you.
Ask us to correct or delete your information.
Opt out of marketing emails or calls.
Contact us with questions or complaints.

To exercise this rights, reach out to us at:

Ideal Health Limited

Unit 608, Level 6, Core C, Cyberport 3, 100 Cyberport Road, Hong Kong

Email: hello@idealhealth.com.hk

Phone: +852 9167 8783

You can also contact the Office of he Privacy Commissioner for Personal Data (PCPD) at www.pcpd.org.hk if you concerns.

8. Cookies

Our website uses cookies to improve your experience and tract usage. You can control cookies through your browser settings, but disabling them may affect how our website works.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or laws. Updates will he posted on our website with the new effective date. We will notify you of major changes via email or a website notice.

10. Contact Us

For questions or concerns about your privacy, contact us at:

Ideal Health Limited

Unit 608, Level 6, Core C, Cyberport 3, 100 Cyberport Road, Hong Kong

Email: hello@idealhealth.com.hk

Phone: +852 9167 8783

Effective Date: 1st September, 2025